DocsAccount & help
Troubleshooting
- messages
- fixes
The message you see → the fix.
Account & session
| Message | Fix |
|---|---|
| Open on another computer. | Click Use here on this computer. |
| Invalid session. | Open my account → check the subscription, then sign in again. |
| Free trial already used | This computer or e-mail used the trial — Subscribe now. |
| The request expired. | Start the sign-in again from the app. |
| Could not confirm you are human | Reload the page and retry. |
Desk
| Symptom | Fix |
|---|---|
| — NO LINK — | Click 🔗 and pick a montage tile. |
| No tiles in the picker | Open a DAS Montage (or other trading platforms) first. |
| Desk vanished | Your platform is minimized or closed — the Desk hides with it. |
| ⚠ Ticker not found | Check the symbol in the montage. |
| Window limit reached (5) | Close a Desk window first. |
| Blocks missing | Market cap ≥ $500M hides the dilution and cash blocks. |
Scanner & alerts
| Symptom | Fix |
|---|---|
| Board not changing after 20:00 ET | Normal — the last list stays on screen until the next session. |
| No alerts | MOMO is off by default — 04 Live Events · Alerts. |
| No alerts in pre-market | Turn on ↳ Also in pre / after-market. |
| Click does nothing | No target for that gesture — 05 Integrations. |
| TradingView App not found | Install / open the TradingView Windows app. |
| A ticker disappeared | Blocked? 🗒 Blocked tickers. Or it failed a re-check. |
Connection
Config → 01 Server & API → Test connection. Green LED + latency = all good. Still stuck? Contact support.